Ride Cancellations & Refunds

Cancellation Time	Refund Policy
Before Driver is Assigned	Full refund or no charge
After Driver is Assigned but Before Arrival	Partial refund (cancellation fee may apply)
After Driver Arrives / Ride Starts	No refund

Driver no-show: Full refund.
Vehicle provided is different from booking: Partial or full refund depending on the inconvenience.
Ride/service was not completed due to driver fault: Partial refund based on ride distance.

Refunds are processed within 5-7 business days to the original payment method.
Customers must report issues within 24 hours of ride/rental completion to be eligible for a refund.

Need a Ride?